Emergency Assist

eaThe GWS-Desk Emergency Assist provides you with Immediate Remote Assistance (Help-Desk) on a web site with which you or your users experience problems or difficulties. This can range from no access, database connections, no email confirmations, etc, etc

Buy Now and enjoy the following benefits:

  • One Emergency Remote Onsite Assist!
  • We provide solutions and support for any core Joomla problems you run into (Joomla versions 2.5.xx, 3.x.x)
  • Ability to access and submit our professional Support-system. You will be able to submit a ticket any time of day, independent of your time-zone.
  • You will receive an answer not later than 4 hours after you have submitted a Emergency Assist Support Trouble Ticket. The ticket itself is confirmed per email to you for receipt with an Id-number immediate upon purchasing the service online. You will be able to access the Ticket online and review its status any time you wish and view the progress of your question and handling of your problem real-time!
  • If the problems evolves in a more specialized support assist (such as it turns out that no access is caused by your site is being hacked) you will receive a voucher of US$ 45 if you order the specialized service within one week after our report.

moneyback.gifWe will provide all our knowledge to resolve the issues relentless spend time or effort. When we cannot resolve the issue (unless caused by 3rd parties such as hosting/networking/3rd party extensions/site destruction because of virus/hacks or acts of God etc etc) within a reasonable amount of time we will provide you a coupon for future use of EA for no additional chages. This is a no cure no pay guarantee effectively!

 * Our professional support staff are entitled to handle and/or refuse multiple incidents in one single incident. This depends solidly on their technical observation on possible relations or occurrences forthcoming from the initial incident. Upgrades, Upgrade related FTP-uploads, etc are excluded from the incident counting. 3rd party extensions are excuded from the package. Hacked or crashed sites need to be restored through the GWS-Desk Restore Services which you will find here

US$ 90 

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