powered!Support FAQ
Here you find answers to most of the questions we receive. We try to be a as accurate as possible and absolutely transparent.
If you do not understand specific services please contact us through the form attached to the right of your screen!
You can review our profile
GWS-Desk.com is a tradename of:
GWS Global Web Services Ltd
31 Britannic Park, 15 Yew Tree Road Moseley,
Birmingham United Kingdom, B13 BNQ.
Company No. 08328381
Centers of Excellence: Singapore || Netherlands || United Kingdom || Italy || USA || Canada || Australia ||
Skype: gwsgroup || Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hard to say for us based on your location and currency to use but we believe you find the Currency Converter on http://www.xe.com very useful to get an answer to your question!
We need full site (super admin), ftp and Control Panel access to be able to provide the services required. A control panel can be Plesk or Cpanel or equivalent. Please review our Privacy Statement for your peace of mind! See this link for the exact details!
Yes you can. International wire transfers to our bank accounts in Europe or Singapore are possible and subject to incoming forex fees of US$/GBP/Euro 30. Just send an email to our Order and Payment processing department at This email address is being protected from spambots. You need JavaScript enabled to view it. , inform us which package yu wish to order and we send you an invoice which contains our banking details
Our sister companies within the GWS-Group provide the services you look for: GWS-Studio provides Professional Joomla Multimedia Web Development & Design and GWS-Host Professioinal Hosting Solutions provides Specialized Hosting solutions with emphasis on Joomla! However you also might like to check-out the GWS-Market: Ready to Roll GWS-Joomla web sites ready for you within maximum of 7-days!
No, We spend time to resolve your isssues and we depend too much on external factors such as accessibility, hosting setup, building mistakes, hacks etc to warrant for a money back
We do no longer provide service to Mambo powered sites as per 1st July 2009.
No, definitely No! We serve per date over 7,000 websites on daily basis from which around 1,200 are sites developed by our company. We have assisted over 27,000 support requests which also covers support for Mijoshop, K2, phpBB3, Acymailing, Virtuemart, Chatboxes, etc
Sure we can! Migration options:
- Joomla 1.0 > Joomla 1.5 followed by
- Joomla 1.5 > Joomla 2.5/3.x
See our Migration Solutions
A GWS-Desk Webmaster is person who manages a Joomla based website; mediator between web authors and system administrator - ensures that applicable standards such as HTML validity and link liveness are met, optimizes the web architecture for navigability, takes editorial responsibility for the content, quality and style of the site; finds, creates and installs tools to create web content and check consistency; develops and enforces the house style; liaises with graphic artists; provides first level user support.
Yes within restricftions. We do migrate Joomla 1.0 and Joomla 1.5 websites to Joomla 2.5/3.x and serve besides Joomla 2.5 and Joomla 3.x websites also Joomla versions 1.5.26
You purchase a Bill package from our site. Upon receipt of confirmation by our merchant, your account will be created and a welcome email immediately send. The system is an online based Ticket system and runs entirely secure SSL. You can find the system here.
Tickets are being created (first new ticket only!) Online. Afterwards you can respond per email. The allocated and spend GBills (tickets) are visible once you are logged in and you will be able to see which GBills are used for what tickets and support you have requested. The packages are explained through the links you find in the menu in top.
