Contracts: GBill Multi Site Support Contract

GWS-Desk.com offers specialized proactive technical support for Joomla. If you are a webmaster or owner with multiple websites in your care GWS-Desk.com offers you packages that provide proactive support for your websites, taking away your burdon of maintainiing multiple sites. We care that your installation is up-to-date, secure and provide your business with its online functionality 24/7 all year long.

Key Benifits of Outsourcing your Care

Straight Forward Contract

No long-term commitment nor yearly pre-paid subscriptions
Monthly subscription at a fixed fee without surprises
Cancel at will (We promise you won't do this)
Clearly defined services
Unlimited Tickets and Joomla Support Requests

The Support consists of 2 different support aspects: Proactive support where we provide installation support, upgrades, security checks etc (See tables below) and specific requests for which you file a ticket on our support platform. As long as you have time for that month (miniutes as per package) remaining we provide the proactive support for as long as your contract is valid.

Active Security & Backup Support Guaranteed!

With all our GBill Support Packages and Support Contracts we provide and install the award winning Joomla! Open Source Creative and Artistic Recognition Awards (J.O.S.C.A.R.S.) Security & Backup suite of Akeebabackup and setup the automated backup to your Amazon S3-account (which is free up to 5GB the first year). We also install the Admin Tools Pro Suite including the WAF-firewall .

Value US$ 70/year!

Akeebabackup Pro
We provide the tools and the setup for your personalized automated backups to the Cloud at Amazon S3 (you own the account) with the powerful Akeebabackup Pro application provided by through the cooperation between Akeebabackup and GWS-Global Web Services

Admin Tools Pro
We install Akeeba's Admin Tools Pro with the WAF-Firewall and the Admin Login Protection to protect you even beyond our high-end pro-active server(s) security suite. See the Akeeba AT-site for all powerful details

Choose Your Joomla Support Contract

What Pro-Active Support Services are Provided for how many sites?
Upgrades of Joomla & Extensions
Problem Solving & Bug fixing Joomla
Operational Support & Advise
Hosting Issues (email/backups/crons/etc)
(Weekly) Security Analysis & Optimization
Daily Database backups
Automated Backups to Amazon S3
Environmental Scope of Services
Joomla Versions Supported
What extensions are covered
Installation of Bridged sw such as phpBB/Salesforce etc covered?
Template modifications/setup included?
Professional Support System used?
Where are the global offices/representations located?
Business Hours Mo - Fri/Sat (Pro)
The GBill Pro Package is also supported on Saturday mornings till 12.00 noon in our geographical locations. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
Europe
Asia & Australia/NZ
North & South America
Rest of the world
Time Allocation Proactive Support
How many minutes per month are allocated?
At end of month remaining time transferred over?
What happens if an issue takes more than allocated minutes per month?
What about reporting on use of GBills?
Any limits to support requests/tickets?
What other support options I have?
Site restore from Hacks included?
Response Time any first Support request?
What happens if initial response time is not met
General Conditions & Terms
How long is contract valid?
Can I cancel the contract at any time?
Do you have partial refund for the period of the month remaining in which I cancel?
What is the billing cycle?
In what currency is billing done?
Any additional services provided?
What payments methods?
What if I have more questions?

150 Minutes/ month Support
2 Sites
You will need to provide any commercial license access details unless we can use a GWS-commercial license
Akeebabackup's Admin Tools Pro (fully licensed) with the WAF-Firewall will be installed and configured to help protecting your site from possible attacks. Manual (security) checks and optimization will take place on weekly basis
An Extension will be installed that creates a database backup for you which is being send to a defined email address of your choice (we advise using Gmail for storage reasons)
Akeebabackup Pro will cater for automated (via Cron we install on your hosting account) backup to your very own Amazon S3 account (free till 5Gb)
J1.5/J.25/J.3x
Get your migration/upgrade to Joomla 3.5 offer now!
All
All Extensions are covered if they are compatible with the respective Joomla version. Commercial Extension access need to be provided unless we can use our corporate license for an extension
special package
on quote
We use a highly sophisticated Project Collaboration system that is used as interaction channel between the GWS-Team and the Clients. This is located at https://gws-projects.com and you get access here when you sign up
SG/NL/DE/USA/ID
8.30am - 5.30pm CET
9.00 am - 6.00pm SGT
8.30am - 5.30pm EST
8.30am - 5.30pm CET
150
You buy extra support hours
In your client area of your account
None
Contracts/Specialized/Tailored
Many of our clients use our GWS Webmaster Outsourcing Services where we Manage and Maintain your Joomla web site.
Review these services
special package
12 hours max
When the Assist is considered an Emergency Assist by the Supervisor on duty we will attend to any issue within 45 minutes after receipt of the Request for Assistance on our system
60 minutes extra time allocated
Unlimited auto-renewal
Quarterly in advance (Paypal Subscription)
USD $
special package
Paypal/Wire
Click Here to Email Us

210 Minutes/ month Support
3/4 Sites
You will need to provide any commercial license access details unless we can use a GWS-commercial license
Akeebabackup's Admin Tools Pro (fully licensed) with the WAF-Firewall will be installed and configured to help protecting your site from possible attacks. Manual (security) checks and optimization will take place on weekly basis
An Extension will be installed that creates a database backup for you which is being send to a defined email address of your choice (we advise using Gmail for storage reasons)
Akeebabackup Pro will cater for automated (via Cron we install on your hosting account) backup to your very own Amazon S3 account (free till 5Gb)
J1.5/J2.5/J.3x
Get your migration/upgrade to Joomla 3.5 offer now!
All
All Extensions are covered if they are compatible with the respective Joomla version. Commercial Extension access need to be provided unless we can use our corporate license for an extension
special package
on quote
We use a highly sophisticated Project Collaboration system that is used as interaction channel between the GWS-Team and the Clients. This is located at https://gws-projects.com and you get access here when you sign up
SG/NL/DE/USA/ID
8.30am - 5.30pm CET
Our GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
9.00 am - 6.00pm SGT
Our GBill-Pro clients are served Saturdays from 9.00 am - 12.30 pm. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
8.30am - 5.30pm EST
Our GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
8.30am - 5.30pm CET
Our GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
210
You buy extra support hours
In your client area of your account
None
Contracts/Specialized/Tailored
Many of our clients use our GWS Webmaster Outsourcing Services where we Manage and Maintain your Joomla web site.
Review these services
special package
8 hours max
When the Assist is considered an Emergency Assist by the Supervisor on duty we will attend to any issue within 45 minutes after receipt of the Request for Assistance on our system
60 minutes extra time allocated
Unlimited auto-renewal
Monthly (Paypal Subscription)
USD $
special package
Paypal/Wire
Click Here to Email Us

Note: we always need access to your site as described here

Proactive Joomla Support

We make sure that your Joomla-site is always in Top-Notch Condition & Secure!

The GWS-Developers and their support Team are professional, helpful, highly skilled and friendly. Highly recommended!
- Mike Ketcham - Staccatto Brands