phone usa +18456662567

phone uk +448726142710

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Emergency Assist

easThe GWS-Desk Emergency Assist provides you with Immediate Remote Assistance (Help-Desk) on a web site with which you or your users experience problems or difficulties. This can range from no access, database connections, no email confirmations, etc, etc

Buy Now and enjoy the following benefits:

  • One Emergency Remote Onsite Assist!
  • We provide solutions and support for any core Joomla problems you run into (Joomla versions 2.5.xx, 3.x.x)
  • Ability to access and submit our professional Support-system. You will be able to submit a ticket any time of day, independent of your time-zone.
  • You will receive an answer not later than 4 hours after you have submitted a Emergency Assist Support Trouble Ticket. The ticket itself is confirmed per email to you for receipt with an Id-number immediate upon purchasing the service online. You will be able to access the Ticket online and review its status any time you wish and view the progress of your question and handling of your problem real-time!

moneyback.gifWe will provide all our knowledge to resolve the issues relentless spend time or effort. When we cannot resolve the issue (unless caused by 3rd parties such as hosting/networking/3rd party extensions/site destruction because of virus/hacks or acts of God etc etc) within a reasonable amount of time we will provide you a coupon for future use of EA for no additional chages. This is a no cure no pay guarantee effectively!

 * Our professional support staff are entitled to handle and/or refuse multiple issues in one single incident. This depends solidly on their technical observation on possible relations or occurrences forthcoming from the initial incident. Upgrades, Upgrade related FTP-uploads, etc are excluded from the incident counting. 3rd party extensions are excuded from the package. Hacked or crashed sites need to be restored through the GWS-Desk Restore Services which you will find here. Examples of non-EA covered issues are described here and you will need to purchase support hours for these kinds of events. Drop us a line if your are not sure about your coverage in EA?

US$ 55.00 per block of 30 minutes

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