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phone usa +18456662567

phone uk +448726142710

Contact us on Skype gwsgroup | hangouts gws.desk       

Multi Site Joomla Support Contracts

By subscribing to our GBill-Multi Site Support system you are entitled to support on 2 - 4 sites depending on the package of your choice!

Many of our clients often return to us for their support, enjoying our professionalism, high skilled technical support and rapid reactions. Single purchases of incident support such as Emergency Assists requires a US$ 90 purchase and single support hour US$ 85. By subscribing to either of our Multi-Site Support packages you get:

Specialized support for Joomla Joomla 2.5.x/Joomla/3.x:

  • 24/7 Access to the GWS-Desk Help-Desk, Ticket Support System and on-your-site problem solving
  • Superb support by highly experienced GWS-Desk staff who will be able to help you quickly and resolve issues on-your-site for you
  • Direct Communication with the assigned specialist and if needed 1:1 communication via Skype/Screensharing or similar media
  • Control your GBill-spending. We work when asked and estimate time before we start if possible.

All Support requests are time based and time is being deducted on actual time spend for your support request. For every 15 minutes worked by a specialist, 1 (one) GBill will be deducted from your allocated GBill allocation.

We have handled the past 10 years over 27,500 support request and our stats show that:

  • 30% of all requests can be solved within 15 minutes
  • 40% of all request can be resolved within 1/2 hour
  • The remainder takes one hour or more

For the more severe issues we will analyze the issues at hand, propose a solution combined with an estimation of time and costs involved and inform you if we will resolve this within the scope of the GBill solution or that we propose to move the GBill over to our Project Task and Management System where we will handle the problems with a project team in collaboration with you, our client! In those case a project definition is opened and default project development procedures will be started including order-confirmations and a different payment process.

With all our GBill Support Packages and Support Contracts we provide and install the award winning Joomla! Open Source Creative and Artistic Recognition Awards (J.O.S.C.A.R.S.) Security & Backup suite of Akeebabackup and setup the automated backup to your Amazon S3-account (which is free up to 5GB the first year). We also install the Admin Tools Pro Suite including the WAF-firewall .

Pro-Active Security & Backup Support Guaranteed!

Value US$ 70/year! free

Akeebabackup Pro
We provide the tools and the setup for your personalized automated backups to the Cloud at Amazon S3 (you own the account) with the powerful Akeebabackup Pro application provided by through the cooperation between Akeebabackup and GWS-Global Web Services

 

Admin Tools Pro
We install Akeeba's Admin Tools Pro with the WAF-Firewall and the Admin Login Protection to protect you even beyond our high-end pro-active server(s) security suite. See the Akeeba AT-site for all powerful details

Choose Your Joomla Support Contract

  • What Pro-Active Support Services are Provided for how many sites?
  • Upgrades of Joomla & Extensions
  • Problem Solving & Bug fixing Joomla
  • Operational Support & Advise
  • Hosting Issues (email/backups/crons/etc)
  • (Weekly) Security Analysis & Optimization
  • Daily Database backups
  • Automated Backups to Amazon S3
  • Environmental Scope of Services
  • Joomla Versions Supported
  • What extensions are covered
  • Installation of Bridged sw such as phpBB/Salesforce etc covered?
  • Template modifications/setup included?
  • Professional Support System used?
  • Where are the global offices/representations located?
  • Business Hours Mo - Fri/Sat (Pro)
    The GBill Pro Package is also supported on Saturday mornings till 12.00 noon in our geographical locations. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
  • Europe
  • Asia & Australia/NZ
  • North & South America
  • Rest of the world
  • Time Allocation Proactive Support
  • How many minutes per month are allocated?
  • At end of month remaining time transferred over?
  • What happens if an issue takes more than allocated minutes per month?
  • What about reporting on use of GBills?
  • Any limits to support requests/tickets?
  • What other support options I have?
  • Site restore from Hacks included?
  • Response Time any first Support request?
  • What happens if initial response time is not met
  • General Conditions & Terms
  • How long is contract valid?
  • Can I cancel the contract at any time?
  • Do you have partial refund for the period of the month remaining in which I cancel?
  • What is the billing cycle?
  • In what currency is billing done?
  • Any additional services provided?
  • What payments methods?
  • What if I have more questions?
  • From 21st August - 31st August you get 25% discount and only pay monthly

MSC-2

$110/ month
$110/ month
  • 150 Minutes/ month Support

  • 2 Sites
  • You will need to provide any commercial license access details unless we can use a GWS-commercial license
  • Akeebabackup's Admin Tools Pro (fully licensed) with the WAF-Firewall will be installed and configured to help protecting your site from possible attacks. Manual (security) checks and optimization will take place on weekly basis
  • An Extension will be installed that creates a database backup for you which is being send to a defined email address of your choice (we advise using Gmail for storage reasons)
  • Akeebabackup Pro will cater for automated (via Cron we install on your hosting account) backup to your very own Amazon S3 account (free till 5Gb)
  • J1.5/J.25/J.3x

    Get your migration/upgrade to Joomla 3.5 offer now!

  • All
    All Extensions are covered if they are compatible with the respective Joomla version. Commercial Extension access need to be provided unless we can use our corporate license for an extension
  • We use a highly sophisticated Project Collaboration system that is used as interaction channel between the GWS-Team and the Clients. This is located at https://gws-projects.com and you get access here when you sign up
  • SG/NL/DE/USA/ID
  • 8.30am - 5.30pm CET
  • 9.00 am - 6.00pm SGT
  • 8.30am - 5.30pm EST
  • 8.30am - 5.30pm CET
  • 150
  • You buy extra support hours
  • In your client area of your account
  • None
  • Contracts/Specialized/Tailored
    Many of our clients use our GWS Webmaster Outsourcing Services where we Manage and Maintain your Joomla web site.

    Review these services

  • 12 hours max
    When the Assist is considered an Emergency Assist by the Supervisor on duty we will attend to any issue within 45 minutes after receipt of the Request for Assistance on our system
  • 60 minutes extra time allocated
  • Unlimited auto-renewal
  • Quarterly in advance (Paypal Subscription)
  • USD $
  • Paypal/Wire
  • US$ 82.50

MSC-4

$260/ month
$260/ month
  • 210 Minutes/ month Support

  • 3/4 Sites
  • You will need to provide any commercial license access details unless we can use a GWS-commercial license
  • Akeebabackup's Admin Tools Pro (fully licensed) with the WAF-Firewall will be installed and configured to help protecting your site from possible attacks. Manual (security) checks and optimization will take place on weekly basis
  • An Extension will be installed that creates a database backup for you which is being send to a defined email address of your choice (we advise using Gmail for storage reasons)
  • Akeebabackup Pro will cater for automated (via Cron we install on your hosting account) backup to your very own Amazon S3 account (free till 5Gb)
  • J1.5/J2.5/J.3x

    Get your migration/upgrade to Joomla 3.5 offer now!

  • All
    All Extensions are covered if they are compatible with the respective Joomla version. Commercial Extension access need to be provided unless we can use our corporate license for an extension
  • We use a highly sophisticated Project Collaboration system that is used as interaction channel between the GWS-Team and the Clients. This is located at https://gws-projects.com and you get access here when you sign up
  • SG/NL/DE/USA/ID
  • 8.30am - 5.30pm CET
    Our GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
  • 9.00 am - 6.00pm SGT
    Our GBill-Pro clients are served Saturdays from 9.00 am - 12.30 pm. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
  • 8.30am - 5.30pm EST
    Our GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
  • 8.30am - 5.30pm CET
    Our GBill-Pro clients are served Saturdays from 8.30 am - 12.00 noon. Emergency Assists are being served 24/7/365 (hack attempts/site down/site crashes with white screen of death/etc)
  • 210
  • You buy extra support hours
  • In your client area of your account
  • None
  • Contracts/Specialized/Tailored
    Many of our clients use our GWS Webmaster Outsourcing Services where we Manage and Maintain your Joomla web site.

    Review these services

  • 8 hours max
    When the Assist is considered an Emergency Assist by the Supervisor on duty we will attend to any issue within 45 minutes after receipt of the Request for Assistance on our system
  • 60 minutes extra time allocated
  • Unlimited auto-renewal
  • Monthly (Paypal Subscription)
  • USD $
  • Paypal/Wire
  • US$ 195.00

Note: we always need access to your site as described here

Our Terms apply to all our services

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