Many of our clients often return to us for their support, enjoying our professionalism, high skilled technical support and rapid reactions. Single purchases of incident support such as Emergency Assists requires a US$ 55 purchase for 1/2 hour and single support hour fee is US$ 95. By subscribing to ouryou simply save a lot of money and get much more services under these corrective support packages for Joomla::
All Support requests are time based and time is being deducted on actual time spend for your support request. For every 15 minutes worked by a specialist, 1 (one) GBill will be deducted from your allocated GBill Ticket allocation.
We have handled the past 12 years over 32.500 support request and our stats show that:
For the more severe issues we will analyze the issues at hand, propose a solution combined with an estimation of time and costs involved and inform you if we will resolve this within the scope of the GBill solution or that we propose to move the GBill over to our Project Task and Management System where we will handle the problems with a project team in collaboration with you, our client! In those case a project definition is opened and default project development procedures will be started including order-confirmations and a different payment process.
With all our GBill Support Packages and Support Contracts we provide and install the award winning Joomla! Open Source Creative and Artistic Recognition Awards (J.O.S.C.A.R.S.) Security & Backup suite of Akeebabackup and setup the automated backup to your Amazon S3-account (which is free up to 5GB the first year). We also install the Admin Tools Pro Suite including the WAF-firewall .
The Support consists of 2 different support aspects: Proactive support where we provide installation support, upgrades, security checks etc (See tables below) and specific requests for which you file a ticket on our support platform. As long as you have time for that month (miniutes as per package) remaining we provide the proactive support for as long as your contract is valid.
Note: we always need access to your site as described here
The GWS-Developers and their support Team are professional, helpful, highly skilled and friendly. Highly recommended!- Mike Ketcham - Staccatto Brands